I am concerned that this may be intentional and that Celcom is avoiding addressing the problem directly. Unfortunately, the phone line was repeatedly disconnected during these conversations, and no one in authority has reached out to me to continue discussing this issue. I have made multiple attempts to resolve this matter by calling Celcom more than 10 times and speaking to the customer service department on over five occasions. I kindly request a prompt refund of the surcharges in question. However, I am puzzled as to why Celcom still charged me RM6 twice for this. I want to clarify that I did not answer any calls, and I had previously contacted Celcom to cancel voice calls and messages. On October 24, 2023, a surcharge of RM12 was imposed on my bill due to receiving calls while abroad. I remember having asked a friend to share their data with me because I had activated roaming but could not use it.Ģ. I am seeking clarification from Celcom to verify my internet usage with Celcom on that particular day. Celcom charged me for the data usage, but I had no network connection. However, I distinctly recall that I was unable to access the internet on that day. On October 27, 2023, a surcharge of RM39 was applied to my bill due to data usage in China without a roaming pass. I have identified two specific charges that require your attention:ġ. I am writing to request clarification regarding my recent bill for the month of October 2023.
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